We want to clarify a few things with you regarding the workflow and plans.
We would like to recognize, that even with many tries to deal with the pending tasks, we have seen ourselves overwhelmed with the workload and by the weight of everything that had to be done. Because of this we have mostly focused on the same: High End game and stability. We believe we failed with managing some PvP related aspects, as well as communication. Other areas of the game have been delayed or postponed with the hope of finding a good moment where we could have more time to focus on their management.
So it is our intention with this announcement, to inform the community that we are already taking the relevant measures in order to correct all this now, with the majority of the high end raids being stable and in really good shape.
We would love to give you more feedback with changelogs and suitable reports about what is going on, bringing the community together and improving the other areas of the game that have been stagnant, as well as increasing the support with trusted people in our ranks.
We have been always a small team, we had some setbacks since the beginning and we keep the thought that even if the workload is unbearable, it will have better results with fewer of us but with total confidence between the team. For this reason there were just a few recruits for the Game Master positions, with strict organization and no new additions unless they have the total trust from me and Malkavia. This is why I was the only developer for most of the time, and when others joined they had no way to push the fixes to the live realm. The internal organization was not the correct one and it has proved itself multiple times that it needed to be changed – it was drastically delaying the workflow.
Now, what are our plans to solve these issues?
– Since important fixes were delayed in order to push the current raid tier content and avoid conflicts, now is the time to start pushing them to the live realm. For example: Long awaited class fixes.
– Fixes have been deployed bit by bit in many areas, with no changelog or notification. But we are already working on the changelogs with incoming fixes to be deployed. The general fix deployment rate will be increased.
– There will be regular changelogs from now on (not with every maintenance, but when there are enough corrections to write one) – players must be aware of which hotfixes are being applied.
– Two Game Masters: Tyr and Teri, have joined our ranks after a long wait – more incorporations will follow. The ingame assistance should have a noticeable improvement in speed and quality.
– Actively punishing all the win-traders and exploiters that are investigated after reports, and confirmed as such.
– New internal project structure, so everything is much more agile and easily deployed.
– Design a notification schedule about everything that is happening (events, fixes, important changes, PvE Tournaments, Ruby Sanctum’s beta/release…etc).
Dalaran-WoW was born from the passion that we have for this game, we have been adapting ourselves to every setback along this journey and we absolutely learn from our mistakes. We love this project and we are devoted to it, we want to give our players the best and we will not stop until that is achieved.
Thank you for the constructive criticisms and the love and loyalty that you have shown us, you deserve our best, and we intend to give you that.
We have been thinking about how to improve the game experience and how to enable the community to show their wishes regarding the deployment of fixes. As we are below 700 issues known and reported thanks to the hard work from our developers Robinsch and Rushor, we have pushed a bit more effort polishing our content and solve all the issues that our players may encounter in-game. We are labeling them by priority but we would like if our citizens can participate in this process as well.
We would like that you, as our player and reporter of issues, take part in this process. This is why we would like our players to start using the ‘Thumbs up’ emote from our Bug Tracker as a vote so the issues can be sorted by relevance. This way, we can have a ranked list of your preferences to get things solved and therefore include them in the monthly work schedule. Of course, after dealing with critical and important issues.
How do you do this?
For starters, you will need an account on Github and head over to our bug-tracker, which you can find on the top-right of our forums. Then you can react to the issue you want to get bumped up the priority with a ‘Thumb-up’ emote.
If the users do it reasonably, it will generate a ranked list of issues to take care of. Once they are solved, you can once again emote other issues and this way update the ranked list.
You can tell your friends to do the same, the more votes an individual issue gets, the higher rank it will have, and the sooner it will be worked on. Also, you can ask the rest of our community to get active on the bug-tracker, explaining to them how to report issues and react with the emote. With an active community and reports, it will be easier for this initiative to have a positive outcome.
Now would be the perfect time to report issues that you are aware of, don’t forget to include as many details as you can or feedback on already opened reports. (Do not post messages like; bump report, useless information or “still bugged”, please.) Remember that if there is no report, we will not be aware of the problem. We need the community’s collaboration to improve.
To sum up, we are sure that the interaction with the players will have a great impact on the development process in both ways. For the developers, who will know what is most needed/desired, and to the players, because you will see the issues ranked and solved.
Let’s improve our home to achieve the best WotLK experience!
Thank you for your understanding and support.
P.S.: More important news regarding changelogs and the Icecrown Citadel patch Betas are going to be announced this week.